Insights

Practical notes on expensive workflows, AI value, implementation and benefit measurement.

29 July 2026

The production control checklist for a narrow AI workflow

A pilot proves that a model can produce useful output on selected examples.

Production requires something harder: a workflow that knows when to act, when to ask, when to stop and how to recover. …

AI controls implementation workflow
22 June 2026

Why hours saved are not automatically cash savings

A workflow took 500 hours last year. Automation reduces it to 200 hours. Has the business saved 300 hours of wages?

Usually not.

The salaries may be unchanged. The people may absorb other work. The …

benefits finance measurement productivity
4 June 2026

How to calculate the real cost of workflow exceptions

Most workflow maps look clean because they show the intended path.

The operating cost often sits elsewhere: mismatches, incomplete evidence, failed handoffs, duplicate records, approvals that arrive …

workflow exceptions cost measurement
17 May 2026

What a decision-grade workflow baseline actually contains

A workflow baseline is not last year’s cost divided by twelve.

It is a defensible account of what enters the workflow, what happens, where it varies, what leaves and what the current result …

workflow baseline evidence operating value
29 April 2026

How to choose one expensive workflow worth fixing

A workflow is not worth fixing because it is annoying. It is worth fixing when the recurring result matters and the business can act on the answer.

Use five tests before commissioning analysis or …

workflow operating value qualification